Return & Refund Policy – Nanobee

At Nanobee, we stand behind the quality of our products and want you to shop with confidence. Please review our return and refund policy below for full details.

1. 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on all products.

If you are not completely satisfied, you may return eligible items within 30 days of delivery for a full refund.

Return Window

  • Returns must be initiated within 30 days from the delivery date

Conditions

  • Items must be:
    • In original packaging
    • Undamaged, unused, and free from stains
    • Returned with all original accessories
  • A maximum of two (2) items per order are eligible for a refund
  • Unlimited items may be:
    • Exchanged
    • Returned for store credit
  • For exchanges:
    • Customers pay any price difference
    • Price differences will be refunded if the replacement item is lower in value
    • All exchanged items are final sale

Fees

  • Refunds:
    • $10 return & processing fee per order
    • Hawaii & Alaska: $19.99
  • Exchanges & Store Credit:
    • Free of charge

Refund Method

  • Refunds are issued to the original payment method
  • If the original payment method is unavailable, refunds will be issued as store credit

Gift Returns:

  • Gift recipients may request a return within 30 days
  • Refunds will be issued to the original purchaser or as store credit

2. Returns After 30 Days

  • Refunds for non-quality-related issues are not available after 30 days
  • For product quality issues, refunds or exchanges may still be processed within the applicable warranty period

3. Return Procedure

Step 1: Request a Return

  • Use our online return portal
    or
  • Email us at info@nanobee.me with:
    • Order number
    • Item(s) you wish to return
    • Reason for return
    • Photos (required for damaged or defective items)

Step 2: Ship Your Item

  • Our support team will provide detailed return instructions
  • Do not send items to the address on the original package

Step 3: Refund Processing

  • Refunds are issued within 3–5 business days after:
    • The item is received
    • The return is inspected and approved

Important Notes

  • Returns due to product quality issues:
    • Shipping costs are covered by Nanobee
  • Returns due to customer damage or misuse:
    • Shipping costs are the customer’s responsibility
  • Please ensure your item is eligible under warranty before requesting a return or exchange

4. Important Notices

  • Mark our emails as “Not Spam” to avoid missing important return instructions
  • Always contact Nanobee before returning any item
    • Unauthorized returns will not be accepted

For additional coverage details, please refer to our Warranty Policy.

Contact Us

📧 Email: info@nanobee.me

Our support team is always ready to assist you.